Youth Focus exists to create a world where young people’s mental health doesn’t get in the way of who they want to be. As a young person, you are the expert in how we can do that. We would love to hear how you find our service, and what we should do differently when supporting young people.
We run this short annual survey every year to hear from you on how we’re doing, and what we should do differently.
The survey was co-designed with young people from our Youth Reference Groups in Perth and Albany.
Your anonymous responses may appear on our website or social media. However, your name or personal details will never be included. Your answers will never impact your ability to get support from us or any other service.
You can ask a clinician or support person to help you fill out the survey, if you want.
At the end of the survey, you can enter a draw to win a $50 voucher. The contact details you provide will only be used to send the voucher if you win
The survey should take about 5 minutes to complete.
*Youth Focus is the lead agency for headspace Albany, headspace Midland, headspace Northam, headspace Manjimup and headspace Geraldton. We also deliver Youth Focus services in Perth Metro, Peel, the South West and the Mid West.
FAQ’s
We will share the (anonymous) results with our teams and our Youth Reference Groups, to decide what specific changes we can make to improve our services, using your feedback. We also might use some statistics and quotes on our website, reports and social media.
The voucher will be for GiftPay Express which is redeemable at 100+ shops in store and online.
One young person from each location will win a $50 voucher. Once the survey closes, we will use a random number generator to the winners, from the young people who have opted in to the draw. We will then email or text the voucher to you (if you win!). You will get your voucher by Monday 5th October at the latest.
Yes. Even if you decide to enter the draw, your contact information will be separated from the rest of their responses, and then deleted after the draw. Your individual response will not be connected to you or used as part of your support.
Yes. Have Your Say is an annual survey, and we track the results every year. Last year we got lots of useful suggestions about how to improve, like making snacks more noticeable in reception areas and working to reduce counselling wait times. There’s always more to improve on, so we are hoping for lots of actionable insights again this year. The survey also provides us with useful information to use for funding applications and reports, so we can keep growing and supporting young people.
You can talk to the team member that supports you about the survey, if you like. Or feel free to contact Ellie in our Service Excellence team with specific questions or feedback. mailto:ellie.morrissey@youthfocus.com.au
Great! Click the link or scan the QR code that was sent to you by the team member who supports you. If you can’t find it, feel free to ask them to send it again.
