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Changes to service delivery amid COVID-19 | Information for clients

Important information for Youth Focus clients

Youth Focus is closely monitoring the evolving COVID-19 situation and has today taken further steps to mitigate the risk of transmission through our service provision.

Our decisions have considered our strong commitment to the vital mental health services and programs we deliver to our young clients, our people and our communities while adhering to government recommendations and latest updates from leading health authorities.

The following changes have been made to the delivery of our services and programs:

  • All Youth Focus services, including face-to-face counselling at offices, schools and outreach centres (including community centres) will transition to a digital delivery model of service over the next week.
  • Youth Focus operated headspace centres in Geraldton, Midland and Albany will also transition a digital delivery model of service over the coming week. Centre staff will continue to liaise with their local communities as these changes are implemented.
  • headspace Midland Early Psychosis Program will continue to support clients in the community through its clinical services model.
  • Staff will contact clients over the coming days regarding their preferred method of service delivery and guide clients through the setup of platforms on their mobile device, tablet or PC.
  • Our community engagement and education services have ceased due to current Australian Government restrictions. Over the coming weeks, we will increase the range of resources on our website and social media channels to support young people in our communities.
  • Our staff are transitioning to work from home where possible.

We would like to reassure all clients that confidentially remains paramount, no matter the method in which counselling sessions are conducted.

Where digital services are not accessible, we will work closely with clients and communities to create alternative approaches. We are committed to responding creatively to the emerging needs of our young people, their families and wider community and understand the importance of continuing to provide critical mental health support at this challenging time.

More information regarding the specific operational impact on local services and programs can be obtained from local staff. Contact details are available here.

We’re here for you. If you, or a young person you know, needs further support or information, please call us on (08) 6266 4333.

If you’re feeling overwhelmed, anxious or stressed by coronavirus (COVID-19), be reassured that this is a normal response. It’s important to go easy on yourself and take time for self-care. Looking after your mental health is as important as looking after your physical health.

Click here for tips, activities and online support to promote positive mental health. If it all gets too much, please reach out to someone you trust: a friend, family member, loved one or a professional support service.