If life is in danger, dial 000 for immediate assistance.
If a person is highly distressed, feeling unsafe and thinks they are a risk to themselves, go to a public emergency department.
If a person refuses to go to a public emergency department please call:
The Mental Health Emergency Response Line (MHERL), free call on 1300 555 788 (metro) or 1800 676 822 (regional). Clinicians at MHERL provide assessment, specialist intervention, and support for people experiencing a mental health emergency and if required.
Suicide Call Back Service: www.suicidecallbackservice.org.au – 1300 659 467. The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone and online counseling to people 15 years and over who are suicidal, caring for someone who is suicidal, bereaved by suicide, and health professionals supporting people affected by suicide.
CAMHS Emergency Telehealth Service – 1800 048 636 provides phone and online video call support for children and young people who are experiencing a mental health crisis, as well as support and advice to families and carers.
In country areas, please contact Rurallink on 1800 552 002. Rurallink operates from 4.30pm to 8.30am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to a local service.
Help and support for young people aged 12-25 at centres, online or over the phone for mental health, general health, alcohol and drug and work and study issues.
The Black Dog Institute is a translational research institute that aims to reduce the incidence of mental illness and the stigma around it, to actively reduce suicide rates and empower everyone to live the most mentally healthy lives possible.
ReachOut is Australia’s leading online mental health organisation for young people and their parents. Its practical support, tools and tips help young people get through anything from everyday issues to tough times – and the information it offers parents makes it easier for them to help their teenagers, too.
Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Dr YES (youth education sessions) is a program run by the Australian Medical Association where medical students go out to metropolitan and rural high schools to have open and engaging communications about the big issues facing youth health – particularly alcohol and drugs, mental health and sexual health. Visit the website for a list of “youth friendly” GPs in metro and country areas.
beyondblue is a national not-for-profit organisation working to address issues associated with depression, anxiety and related substance misuse disorders.
Samaritans Crisis Line – 135 247. The Samaritans are available to speak with you during operating hours of 8am – 8pm (AWST). People contact Samaritans with all sort of worries. What for someone is a small issue, for others it can be huge. You don’t have to be suicidal to call.
If you are in an emotional crisis and require urgent support, please contact:
- Suicide Call Back Service on 1300 659 467
- Kids Helpline on 1800 551 800
- Lifeline on 13 11 14
If you are looking for more information and online support, please refer to the following online resources: