We are deeply concerned by the COVID-19 outbreak and our thoughts are with impacted communities.
At Youth Focus, our top priority is the health of our people, our clients and their families. Since the start of the outbreak, we have taken advice and direction from the Department of Health and the State and Commonwealth Government, and will continue to do so. Currently, the Department of Health believes the risk of transmission in Australia remains low; however, the situation is evolving and all Western Australians should remain alert, but not be alarmed.
The mental wellbeing of our young clients is paramount, now, more than ever. In the event that our face-to-face service delivery is affected, our business continuity plans have been shaped to ensure minimum impact to our young clients. Our organisation will use innovative technology (tele or web counselling) to connect with clients remotely to ensure they continue to receive care. There are also a number of online support services and information available, including: eheadspace, reachout.com and Bite Back.
For our clients
Following the Australian Government Department of Health guidelines, we have distributed a number of communications to our clients and carers with the following information:
- All new clients will be asked additional questions as part of their application process (prior to intake) to ascertain if they have travelled outside of Australia in the last 14 days.
- Any new or existing client who has travelled or transited (or been in contact with someone who has) through a moderate or high risk area for COVID-19 cannot attend the service; however, tele/web counselling services can be put in place until the 14 day self-isolation period has passed.
- Any client who has been in close contact with a confirmed case of COVID-19 in the last 14 days must isolate themselves for 14 days after the date of last contact with the confirmed case. They cannot attend the service; however, services can be provided by tele/web counselling.
- Any client who is experiencing flu-like symptoms (runny nose, sore throat, cough, fever), cannot attend the service; however, again, services can be provided remotely by tele/web counselling.
The same protocols and procedures are in place for our employees and visitors to our organisation. We will continue to closely monitor all information and directives from the Department of Health and the State and Commonwealth Government, and will update our plans based on this advice and the evolving situation.
If you have any questions or concerns, please connect with our team on (08) 6266 4333.